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Category: Passenger experience

Supporting passengers through change

March 20, 2026 - March 20, 2026 [email protected]

Author: Lauren Streifer, CEO, PTAANZ This story first appeared in Rail Express. On the day Melbourne’s Metro Tunnel opened to the public, I stood in the spectacular new Town Hall Station and felt an immediate sense of pride – and anticipation. The finished station was a powerful reminder of what the transport sector can achieve when
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